Cleaners Chemical Technical Support & Service Policy
Expert Laundry Equipment Support When You Need It
At Cleaners Chemical, we understand that properly functioning laundry equipment and chemical dispensing systems are essential to maintaining consistent cleaning results and efficient operations. Our experienced technical team provides support to help customers troubleshoot, program, and maintain their commercial laundry machines and our chemical dispensing systems.
Our goal is to help you get the most from your laundry equipment and chemical program through responsive, knowledgeable technical assistance—whether you need help over the phone or through web-based support.
Complimentary Technical Support
Technical assistance is provided for our products at no charge.
Our technical support team can assist with:
- Laundry machine operation and troubleshooting
- Chemical dispenser troubleshooting
- Dispenser programming and settings
- Chemical pump and dispensing issues
- Wash-cycle and chemical-feed programming
- Proper chemical dosing and dispensing
- Equipment setup guidance
- Identifying common equipment or dispenser problems
- Remote/web-based troubleshooting and programming assistance
Whenever possible, our technicians will work with you remotely to identify the problem and provide step-by-step assistance to help get your system operating properly.
Dispenser Installation & Programming
Cleaners Chemical provides chemical dispenser installation and programming services for qualifying laundry applications.
Installation, dispenser equipment, and programming services are pre-paid and must be arranged in advance. This allows our technical team to properly prepare for the installation and ensure that the dispenser is configured for the intended laundry application and chemical program.
Pre-paid services may include:
- Chemical dispenser equipment
- Dispenser installation
- Initial dispenser programming
- Pump configuration
- Chemical-line setup
- Machine interface configuration, when applicable
- Initial testing and verification
Additional services or equipment outside the agreed-upon installation may require additional payment and will be discussed before work is performed.
What We Service
Our technical support and service program is focused specifically on:
Laundry Machines & Chemical Dispensing Systems
We provide technical assistance for connecting commercial laundry equipment with our chemical dispensing systems used with those machines.
Remote & Web-Based Support
Many dispenser issues can be diagnosed or resolved without an on-site visit. Our team can provide phone and web-based technical support, allowing us to work directly with your staff to troubleshoot equipment, review settings, and assist with programming.
When appropriate, remote support can help reduce downtime and eliminate the need for an unnecessary service visit.
Service & Payment Terms
- Technical support and troubleshooting assistance are provided at no charge.
- Dispensers, installation, and programming services are pre-paid.
- Installation appointments are scheduled after the required equipment and services have been paid for.
- Additional equipment, modifications, or services outside the original scope may be subject to additional charges.
- Need Technical Assistance?
Contact Cleaners Chemical for technical support on our Products, dispensing, programming, and installation options.
Phone: (866) 307-0700
Service Area: Nationwide